FAQ

Delivery Inquiry

1. QPlease let me know the product order procedure.

   A

   The product order consists of the following steps.
   - 1: Product search
   - 2: Putting the product in the shopping cart
   - 3: members' or non-members' order
   - 4: Completing an Order
   - 5: Payment method and paying
   - 6: Order completion (order number)
   For non-member orders, please make sure to note the order number and approval number (when paying by credit card) in step 6.
   However, if you're a member, it's automatically saved, so you don't need to note.

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2. Q

   You will get an information call if you pay a large amount.

   A

   1. For a large amount, the credit card company may call you to confirm the payment for safety.
   2. If we find that an order is not a normal order, such as the use of a stolen card or an order under another person's name, the order can be arbitrarily suspended or canceled.​

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3. Q

   Please let me know the payment method.

   A

   he site offers two methods of payment: real-time account transfer and credit card payment.
   Real-time account transfers and credit card payments use NHN KCP electronic payments, so you don't have to worry about security, and they will be recorded in your statement of use.
   
   ▶ Domestic issued credit cards available
   - All credit cards issued in Korea
   ▶ Credit card generated overseas that can be used
   - VISA Card, MASTER Card, AMEX Card

   
   

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4. Q

   I already ordered it, but I want to change the payment method.

   A

   Unfortunately, the payment method can't be changed. If you want to change the payment method, you need to cancel the order and reorder it using another payment method. ​

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